Voice Over Internet Protocol

What is VoIP

VOIP is an acronym for Voice Over Internet Protocol, or phone service over the Internet. Using your  Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.

How VoIP works

VoIP is a form of technology that, using an internet connection, converts speech into a digital signal. Allowing calls to be made directly from numerous digital devices.

How VoIP and landlines differ

A landline telephone is the traditional wired phone. It connects one phone to the public telephone switch network through physical phone lines otherwise known as PSTN or POTS. VoIP on the other hand, uses a dedicated IP phone to make calls using IP over the Internet.

Internet requirements

In order to achieve a voice call of sufficient quality a high speed internet connection is generally recommended.

Call quality

The quality of a VoIP voice call is dependent on several factors. For example: computers, routers, IP phone, servers, service provide and internet bandwidth can all play a role in the quality of a call.

Call stability

The reliability of VoIP calls can be illustrated by the percentage of time where the VoIP technology continues to work. It is understood that on average a VoIP connection will only be down for 6 minutes a year.

 
If you wish to learn more about VoIP and our VoIP packages speak to one of our IT professionals.

 

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3CX

3CX is an open standard, software-based phone system based on the SIP (Session Initiation Protocol) standard. It works with a range of phone hardware and also features web browser-based extensions and mobile apps

IP phone system

– The trusted old Public Switched Telephone Network (PSTN), with its Analog lines are gradually being replaced by IP telephony.

– As a result, Session Initiation Protocol (SIP) trunking has increased dramatically. The SIP Trunking service is usually provided by an internet service provider (ISP).

– Modern VoIP solutions, like 3CX, allow for companies to run the system on existing, non-proprietary hardware as well as low-cost machines such as Mini-PCs.

– IP telephony has ushered in the development of unified communications solutions which can provide a complete communications package all in one.


Next-gen office phone system

3CX is an open-platform office phone system that runs on-premise on Windows or Linux, with the option to migrate to cloud with a simple backup and restore.

Hosted PBX

Jumpstart your communications with a hosted PBX that lets you keep control. Host with us and we’ll take care of updates and monitoring while you run your own dedicated communication system with maximum flexibility.

Ease of use

Simple for remote workers to use at home or on the road, and easy to manage, greatly reducing admin headaches. You can make and receive calls directly from your browser without the need to open the web client.

Security

3CX employ advanced security protocol and technologies ensuring your 3CX system is secure and reliable. 3CX incorporates a robust SSL login while also offering the ability to backup and restore data.

Increased productivity

With 3CX’s advanced Call Reporting feature, you can utilize reports to make informed decisions about your business, restructure your call center, optimize agent productivity and increase customer satisfaction.

Improved collaboration

3CX WebMeeting brings online collaboration to a whole new level as it allows you to interact with your customers and colleagues more regularly and easily whilst boosting your productivity by sharing and working on documents as a team, in real-time.

Cost savings

Switch to 3CX and enjoy big savings on telco and travel costs. With one unified system, your team is able to work efficiently from anywhere at no extra cost. No need to purchase any add ons for web conferencing, mobile apps, live chat, business text messaging and Facebook integration.

Microsoft 365 integration

Easily connect 3CX to Microsoft 365 and get the best of both worlds! Users can work seamlessly across both apps, managing contacts and streamlining tasks to increase efficiency and delight customers.

Live Chat

With 3CX’s integrated live chat feature visitors to your website are able to start a chat or call in real-time. Your agents can answer them immediately from their 3CX web client or app.

Free video conferencing

3CX is a complete communications system that offers you integrated video calling. A single click invites participants to switch to video, without planning a conference call.